Telephonic Triage RN OpportunityAnswer with Care. Guide with Compassion. Support Every Step.We are seeking a dedicated Telephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times. If you're an experienced, compassionate RN with strong clinical judgment and excellent communication skills, we invite you to bring your expertise home—literally.About the Role: The Telephonic Triage Nurse provides timely, expert guidance and support over the phone to hospice patients and families. This critical nursing role includes assessing symptoms, prioritizing calls, managing urgent care needs, and determining when an in-person visit is necessary.Key Responsibilities:Receive and respond to calls for assigned hospice service areasPrioritize urgent needs and assess callers' symptoms to guide care decisionsAssign on-call staff or provide treatment guidance per Plan of CareProvide education, emotional support, and continuity of careCollaborate with the interdisciplinary team to manage symptoms and avoid crisesDocument all calls accurately in electronic medical record systemsPromote patient/family choices and quality of life at end of lifeParticipate in Quality Assessment and Performance Improvement programsMaintain professional and compassionate communication with all stakeholdersProvide triage coverage for multi-state/multi-agency networkQualifications:Graduate of an accredited nursing programCurrent Registered Nurse (RN) license in a NLC Compact StateThree (3) years of clinical nursing experienceAt least two (2) years of experience in hospice, oncology, long-term care, or home healthBachelor's degree in nursing (BSN) preferredPrior experience in telephone triage strongly preferredProficiency in EMR systems and Microsoft Office SuiteCurrent CPR certification, valid driver's license, and automobile insuranceWork From Home Requirements:Reliable high-speed internet (minimum 10 MBPS download / 5 MBPS upload)Dedicated, quiet workspaceComfortable wearing a headset up to 12 hoursAbility to navigate multiple computer screens (dual monitors + laptop)Ability to report to nearest Gentiva branch if needed due to equipment issuesSkills and Traits for Success:Deep knowledge of hospice care and end-of-life needsStrong patient assessment and communication skillsAbility to remain calm, clear, and compassionate in emotional or urgent situationsAdaptable, dependable, and solutions-focusedStrong documentation and time management capabilitiesSensitivity to diverse backgrounds and experiencesWe Offer:Benefits for All Associates (Full-Time, Part-Time & Per Diem): Competitive Pay, 401(k) with Company Match, Career Advancement Opportunities, National & Local Recognition Programs, Teammate Assistance FundAdditional Full-Time Benefits: Medical, Dental, Vision Insurance, Mileage Reimbursement or Fleet Vehicle Program, Generous Paid Time Off + 7 Paid Holidays, Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care), Education Support & Tuition Assistance (ASN to BSN, BSN to MSN), Free Continuing Education Units (CEUs), Company-paid Life & Long-Term Disability Insurance, Voluntary Benefits (Pet, Critical Illness, Accident, LTC)Ready to support patients when it matters most? Apply now and bring your nursing skills home. Make every call count.LegaleseThis is a safety-sensitive positionEmployee must meet minimum requirements to be eligible for benefitsWhere applicable, employee must meet state specific requirementsWe are proud to be an EEO employerWe maintain a drug-free workplaceLocationGentiva HospiceOur CompanyAt Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.Our nationwide reach is powered by a family of trusted brands that include:Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New BeaconPalliative care: Empatia Palliative Care, Emerald Coast Palliative CareHome health care: Heartland Home HealthAdvanced illness management: Illumia HealthWith corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.
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