Job Description

Salesforce Administrator

We need a Salesforce Administrator for a 6+ month contract-to-hire role at our Healthcare client in Los Angeles, CA. The role will be REMOTE, but we need someone who lives in Southern CA so that after conversion to full-time Permanent status, he or she can come onsite in Los Angeles for quarterly meetings. Also, the person in this role MUST not require immigration sponsorship, meaning that he or she MUST have a green card or be a US Citizen.

Primary Responsibilities

The Senior Salesforce Administrator will own the CRM functional properties, as well as help develop, implement and enhance the platform. Primary duties include handling the day-to-day configuration, support, maintenance and improvement of the CRM platform in order to better serve our clients and the Customer Support team as well as:

• Managing system changes without interruption to the user by responding to change requests and proactively identifying needed changes to improve system usability
• Manage user access (MFA/SSO) including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• Documenting all processes that impact / relate to Salesforce.com
• Delivering User Assistance, Training, Adoption and Satisfaction
• Monitoring and delivering Data Quality, Migration and Maintenance
• Monitoring and managing exception logs for back end system integration with SFDC
• Creating and maintaining reports and dashboards

Essential Functions

• Manage Salesforce.com instances including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues
• Hands on configuration of all new and existing Salesforce.com features including user management, security, custom objects/fields, page layouts, validation rules, workflows/Process Builders, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages
• Assist in understanding and resolving process bottlenecks, data issues and inconsistencies towards operational efficiencies. Anticipate challenges and scale processes, technology and team to support the growth of the business
• Participate in change management and deployment process
• Hands on Data management - including exporting/importing data as appropriate, monitoring and managing exception logs for back end system integration with SFDC; managing duplicate records; identify, debug and develop improved data interfaces and integrations with other systems
• Keep up to date with Salesforce releases, features and best practices
• Perform system maintenance including security reviews, release updates, Health Check, and Optimizer.

Required Qualifications

• Bachelor's degree in computer science, business administration, or a related area or 8 years of relevant experience
• Certified or in progress of completing Salesforce.com Advanced Admin
• 5+ years of Salesforce.com advanced administration experience including experience with Data loader, IDE, Workbench, Ant, VS Code
• 5+ years of experience working in Agile environment
• 4+ years of experience with managing Sales Cloud, Service Cloud, Communities, Marketing Cloud, etc.
• 3+ years of experience using SOQL, VF, Lightning Components, JIRA and process flow tools
• 3+ years of experience building web-based UIs and Lightning UIs / Components
• 3 + years of experience utilizing HTML, JavaScript, and/or CSS
• Experience managing at least 2 deadline-driven projects simultaneously
• Ability to work on-call rotations

Education:

• BA/BS Degree in Computer Science, Engineering, Information Technology or related field.

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