Job Description

Store Representative (Survey)

Requirements:

• 6 plus months of relevant customer care experience

Qualifications:

• Higher than average quality scores.
• Good verbal and written communication skills and the ability to multitask at a fast pace.
• Better than average attendance and punctuality standards are a must.
• Has the desire to be a leader and help others.
• Has the ability to deescalate customers' concerns and provide resolutions.
• A willingness to complete tasks in a timely manner while also assisting agents across the care center at a highly professional level in order to foster the development of the agents.
• Provide the stores with quick responses to customer concerns brought forward while maintaining a high degree of accountability.
• Must be flexible in scheduling as needed by the department.
• Ensure at all times the best experience for the customer using established best practices.
• Regular, reliable attendance and punctuality to serve our customers

Hours:

• Variable to be set for the position/ Saturday rotation

Salary:

• To be determined based on experience

About Rooms To Go:

Founded in 1991, Rooms To Go set out to change the way people shop for furniture. More than 30 years later and now America's #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. Rooms To Go operates more than 250 stores across ten states, supported by eight state-of-the-art distribution centers and a growing e-commerce business. With the nation's largest furniture inventory and industry-leading delivery speed, financing options, and product availability, we continue to set the pace for innovation and value.

Driving this success is a team that thrives in a growth-oriented culture. We offer a collaborative, supportive work environment with opportunities to learn, grow, and build a career with a stable and industry-leading company.

Whether you're looking to launch your career or take the next step, it's a great time to join our teamthere's always room for you to grow with us!

Rooms To Go Benefits:

• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs
• And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Applicants must be authorized to work in the U.S.

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